I called Spectrum cable/internet and a rep in the Philippines told me that it is to be disregarded, I told him three times that is was not an email and that it was a letter in the USPS mail, again he said ignore it. He said had it really been Spectrum, then they would have sent an email. He said he checked my modem from his end and did not see anything wrong. He was limited in his use of words. I kept asking "so this is hacking?" and then he would say "just disregard the letter." I am disgusted with Spectrum. 3 months ago Spectrum Mobile sent me an email to verify my purchase of 3-4 very expensive I-phones and that they needed more information. I never ordered anything. They stopped the order cold. They said a hacker had my name and address and phone number and placed an order for the pricey phones. Imagine the cost of 3-4 top of the line I-phones? Geesh, I have a cheap LG. Anyway, this Spectrum rep last night told me to ignore the letter but was cautious in how he spoke. I surmise that someone behind the bogus letter wants me to go sign up on their web page and run their scan and call their number so they can take all my info out of the computer. When I asked the rep if the letter was Bogus, he weakly responded "Yes." After this coronavirus is over in NY I will leave Spectrum for another company. Can't deal with this now, too much *** going on. Imagine? The planet is in *** mode and there are hackers sending letters via mail? But people keep referring to the hard copy paper in my hand as an email and that makes me so annoyed, again it was a letter in the postal mail. The representative very cautiously as if afraid of speaking incorrectly did say "Spectrum will never send you that kind of email/letter." I wish I could have talked to someone in the USA, someone in New York but the wait time was over 50 minutes so I scheduled a call back which did come. I never called the phone number stated in the paper letter. I called the regular Spectrum/old Time Warner phone number to be on the safe side and I will call it again but they have a long wait as few people are going into offices and I assume many have been laid off due to the coronavirus, God protect us.