At the beginning, I go to NB website to buy the shoe"993", but after my paid ( 1st order no. NSE005025) I found I hadn't login my number account, since I want to get the bonus point, so I email their customer service, and then they told me the order was cancelled. So I tried to buy again, but unfortunately after my paid, I had found I bought the wrong size( 2nd Order no. NSE005332) it's for women, so I email them again to cancel the order. They told me the order was cancelled and will not charge on me. I think it's ok. Just terrible experience, but few days after, I found the NB company has charged on me for those orders. No any one order has cancelled. I am HongKonger, I need to pay 2 order fee and shipment fee finally...I m very disappointed and angry. However I had email their customer service but no replay anymore. Attached please find my email screenshot for your reference and further action. Thank you very much.