Since May 2021 I have had limited internet access. They shipped out 2 new routers, but to no avail. I still only have internet access for 3-4hrs a day. Random times. Instead of working from home, I now have to drive in to the office. I have called "tech support" who just read from a script telling me how to reboot or re-set the router. Futile. User's recommendation: Go w/ Charter/Spectrum or individual ISP.