Ordered Shock-it-Clean and they sent it right away. UPS couldn't find our house and sent it back. I called Shock-it-Clean and asked them to resend it on 7-29-08. Called 8-4-08 and they said it had been sent 8-1-08 and for me to call back next day to get a tracking #. Called again 8-5-08 to get a tracking # and they told me it it couldn't be shipped until next week. Called 8-19-08 and they told me they couldn't ship it until 2 - 4 weeks from 7-29-08 (original reship request date, company policy). Called 8-28-08 they said call back 9-5-08 if not received. Called back 9-5-08, still not received. Said it was authorized 9-3-08 to call back next week. Even tho they said 2 - 4 weeks they would not even consider sending it as soon as 2 weeks and kept insisting it can't be sent before the 4 weeks. It is 9-5-08 and it still hasn't been shipped!