I placed an order from Nasty Gal on December 12. The order was meant to be Christmas gifts for my daughter. The package was expected to arrive by December 23. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. The package was scanned on December 22nd and no further info has been updated since then. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. That date also came and went with no changes to the status of the package. I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. This experience has been extremely frustrating and I feel like Customer Service fell short. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. I don't understand how a package cannot be tracked. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time.