I've had a contract with Waste Management since October of 2014. What was initially less than a $75/month service charge has more than doubled, added fees have escalated and now the monthly bill is over $225. I'd like to terminate service, but they make that as difficult as possible. When I called, I was put on hold, passed between a couple representatives and after about 30 min was told to leave a name and number and they'd call back. They didn't. Nor did they respond to a message sent through their website. After calling back and ranting at their employees, I was finally put through to an account manager. Turns out the 3 year contract that I signed nearly 7 years ago has a clause allowing them to automatically renew my contract annually without my approval and I'd have to pay the remaining contract in full to terminate service. Also, another clause in the contract stipulates that written notification must be provided at least 90 days (and no more than 180 days) prior to the termination of the existing contract. A different clause requires that all written communication be provided via certified mail, return receipt requested. Since the effective date on my contract is 03 Oct and it's currently 16 Jul, I'm no longer in the 180 to 90 window by 13 days. This means that in order to terminate service, not only would I have to pay in full for the remaining three months, I would have to pay for the entire subsequent year as the contract will renew in October and there is nothing I can do about it. Waste Management would incur no more costs if I requested service termination today than they would have if I requested it two weeks ago. The business practices employed by Waste Management are abusive and clearly designed to entrap customers that no longer want their service. The extent and structure of their contract is unnecessarily byzantine which serves the same purpose of entrapment.