Called to file a claim on AC not working. They sent a tech that falsely diagnosed the problem to sell me a NEW system of $4900. I called a local company that fixed a simple issue in 30 minutes. The company that was sent by ARW disconnected the system and falsely said we system was full of mold to the insurance company in order to get me to buy a NEW system and have my claim denied. Now ARW will not pick up the phone, answer my emails, ect. These people prey on the elderly. A local company came in and fixed the system for $200. So I cost me $55 from the insurance co and $200 to a total of $255. The tech also told the insurance company that is was a gas system that is not covered. Its Not - Its electric.