I called Sears service for appt for fridge that was not cooling well. The first available was 3 weeks out on 7/14/21. I hoped that the fridge would not completely stop working as a didn't want to buy a new fridge as this one was under 5 years old and I paid 2600.00 when new. Tech assessed and stated I needed a control panel for the fans. Part was ordered and new service date to install was 8/2/21. It was installed that day and it didn't seem to be cooling but I thought I would give it a chance. I called Sears service back to have them come back out as there was no positive result in changing that part. (by the way tech took my old part instead of leaving it. Not sure if he actually put new part in) There was going to be another 3 week wait for service on 8/27. The more I thought about this I called back on 8/5/21 to speak to supervisor. At this point I just wanted my money back 728.00 as I received no value from their service. Was told I could have my money back except for initial service call of 89.00. Then she stated to get 639.00 back they would need to get the part back they installed or they couldn't refund cost of part 292.00. At this point I have shopped for new fridge and it will be delivered in a couple days. I will have the old fridge hauled away at that time. I can't get Sears to come before 8/27 for part and I have no other way to have old fridge hauled away after they get their part. How do they expect you to live without fridge for 3 weeks? I have also lost several hundred dollars in food that has gone bad. I want a refund to be able to apply to new fridge.