10/29/2015 Prior to moving to Florida I contacted TECO and was informed of a $460 security deposit based on two months of service. I paid the amount over the phone and incurred an additional $4.95 convenience fee. Upon move in, the previous occupant could not finalize his service/bill due to the payment I made not showing up in their system. I contacted TECO (30 min hold time) and was able to fix the issue when the customer service representative saw the payment. Two weeks later we received a "Final Notice" stating we were going to have our power shut off because we have failed to make the security deposit payment. Again I contacted TECO (50 min hold time) provided them with the receipt number for our original deposit payment and hopefully ended this issue. I asked the representative about customer compensation in the form of a credit based on the phone calls and hold times I had to endure for something they should have been taking care of. She informed me that TECO does not offer any such thing. That is a first for me... no way to compensate customers?! Seems like TECO holds all of the cards and everyone is at their mercy. If I would not have called my power may have been turned off and warnings of a $55 or $165 fee applied to my account. Unfortunately there are no other options and TECO has the monopoly.