They will ship your mattress even after you may die or delivery will take forever!!! I ordered my mattress from US-Mattress and it has been more than two weeks what they guaranteed for delivery. They even didn’t update the order status for a while so I had to contact them what happened to my order. They emailed...
Read more➤
Serta Sapphire Double pillow top and US Matress. Purchased 1 Queen Mattress with Box spring charged separately and 1 Full Mattress with box spring also charged separately. The queen mattress was not delivered as promised on a thursday, but the following week a tuesday. The full mattress was supposedly on order and was not to arrive until...
Read more➤
Do not order from these people! Their site is misleading and they do not deliver on what they say. I tried calling to resolve the issue and was kept in the “eternal phone loop”. It was horrible and now I am out 17% because I canceled my order. NEVER order from these people.
Service at the lowest level
Never again Amber! We ordered a sofa for 1100 dollars, which is not a small amount. Even then, I was fascinated by the fact that the online store is something completely separate from the real store on Prussia Street, where the sellers are not interested in the customers of the online store at all, or customers as such. When ordering a sofa, we were told within 45-60 working days. It was the very beginning of November. Around Christmas time I called myself to find out, because they never call and inform about the delay. Then here's a lady in the information department who answers regularly - I'll call you back, which, of course, it doesn't do 3 times in a row. Somewhere around this time we were told that the sofa would be immediately available every day. When the sofa was not delivered on the specified day, we called the info center again, again the same system, no one called back. It wasn't until a friend sent me an angry email that we were toldthat the sofa, however, will be only after the new year. After the new year we are waiting for the news again, nothing happens. Call again - will be after 20. 01. Because the factory starts working only on 13. 01. I called today because there is still nothing - will be in early February. And it's not yet clear to me if it will be delivered at all... Terrible attitude, lying and taking time.
Read more...
