PREVIOUSLY SENT EMAIL- I have spent the last 2 days, and hours upon hours either on hold, or talking to people who are unable to help. Our units are grandfathered in, yet, I was told by Jessie I had to contact UPA to have a breaker for the hot water replaced. I was told by UPA the could not do that ( please note, UPA was the only one who was able to move forward with anything because at least she is having the entire panel looked at- however, there is no time frame for that to happen.) 77 Montague Rd unit A Greenville S.C. 29617 needs the breaker replaced for the hot water heater. EIN ( which no customer service reps would take ) is [protected]. I left 2 messages with your voicemail yesterday. Jennifer **Rashonda actually took the EIN the next day, and gave me the work order # D13550716. I called today, spoke with Tierra, and no work order was put in. I am back on hold!!! [protected] ON DAY 10 NOW!!