We were at the new Panera Bread in Marysville Ohio 43040 this morning [protected]. My friend asked for a coffee mug instead of a paper cup. He was told that they were not using mugs. My friend said that they were using mugs in Columbus Ohio. The lady at the counter suggested that he go to Columbus then. Myself was trying to make a selection off the menu and to my surprise it was the lunch menu and it was only 9:00am. When I said something about it only being 9:00 am I was told to go to Columbus as well. I feel that we were treated rather rudely and that something should be done to correct the problem. I Also ordered the breakfast sandwich with an over easy egg. It can out with a scrambled egg. This was the second time this has happened to me at this location. And to top off our unpleasant visit was when we went for our second cup of coffee ALL of the pits were empty. I had to go to the kitchen area to tell the manager of this. We really like Panera Bread and upon how badly we were treated I feel that we should be compensated for our trouble. I even said something to the manager of the rudeness and I got the impression that he didn't really care. I will be looking forward to being compensated as well as my wife and our two friends. Thank You Ron Haupt 250 Landing Lane Marysville, Ohio. 43040 [protected] [protected]@icloud.com