I am with the club for a while now, they are nice to you in order to make you want to become a member. After that they steal your points by appraising your rates very high when on line are advertised low, -same dates -they charge you for the buffet while on line is included on your stay, and the charge is hefty. The food is not very good. They are dishonest, and it this recent trip- to Cozumel- very rude. I traveled with some friends that needed wheelchair access but put us on the forth floor, then when the hurricane Grace hit and our flight got canceled they did offer to accommodate us for one more day at and exorbitant rate! 500$ US! We needed to find another place to go, wheelchair and all in the rain. Very disappointed ! We asked for a to go breakfast for the wheelchair person that could not come to breakfast -forth floor no elevators working. We almost needed to beg. Francisco Zaino manager of the bars and restaurants was ostensibly unpleasant, nonaprochiable and difficult to accommodate the most basic requests for minimal comfort for our wheelchair gust. Thank you for your attention Radu Ciubuc