It is useless to try and get the cooperation from the customer service department of NFM. They are judgmental, unprofessional and rude simply to avoid dealing with my complaint. To use the paraphrase" because you are represented by legal we can not longer speak to you" is ridiculous! My complaint was filed with the Federal Trade Commission and Texas Attorney General Consumer Protection Agency. NO where does it state that they represent me legally. I have been battling with this matter since I purchased a NuWave air fyrer back in 2017 and returned it within a month for the drawer not closing properly to the store in The Colony Texas where it was purchased.