I have just gone through security on way to 1815 virgin Atlantic flight to Glasgow. I was travelling with my husband, 6 year old daughter and 4 year old son. My son had fallen asleep in buggy and I was told I had to lift him and put buggy through scanner which is fine. The wheels had to be removed from the buggy to fit it through. My issue is that when it came out the other side my husband was being searched and was being put back and forth through the scanner and was in a large queue. I was left holding a large sleeping 4 year old and no one would help me get the buggy off the belt. I managed to put the wheels back on but could not physically lift the buggy. I have a slipped disc in my back which is now causing me great pain. I have honestly never met such rude and unhelpful staff in my life. How any human being could stand and leave someone helpless like I was is completely beyond me. Every member of staff there needs a serious lesson in compassion and customer service. The way I was treated is disgusting.