In July we had our air conditioning go out and Sears came to fix it 2 weeks later. Two days later we had the message come across the ac unit and we called the tech that worked on it because he didn't want to come out due to rain. The message went away. August 15th we received the same error message on the AC unit and we scheduled a tech to come out that Monday. He ensured us he was putting a rush order on the same part that was "broken" the previous month. It is now September 15th and we have had no air since that day. No one has been communicating with us at all. My husband calls once a week and we get a different story. This is the WORST service I have ever received and we have only had the unit a year. We are located in Texas and I work from home in a hot house with fans all day.