Sears Home Warranty Contract Number [protected]. Property Home Address: 12 Mistucky Cir, Warwick NY 10090 Home Phone: 845.544.2931 Open Ticket # SCCP62701C2-2 Service Was Performed on GE Washer on June 14th 2021. The Service Technician evaluated repair and recommended replacement which was accepted by Cinch. Received email from Chinch on June 18th that offered payout or replacement [recommended another GE Washer]. I accepted replacement. On June 25th, 2021, The new GE Washer was delivered but the Installer refused to install based on safety issue. The New Washer would not stack correctly with the dryer. The Installer had me talk with his supervisor Michael, who advised me to refuse delivery which I did. I spoke to the authorization department on June 29th and was told by "Carleka Addisson" that the return was subject to a 35% re-boxing fee. I told her that was unacceptable based on the return recommendation, and that I will cancel my contract if they enforce the fee. On a follow up call on July 5th, I was informed from "Reada" that my case was in the process of return and that a check for $819.76 would be sent. From July 5th to Date, I have tried to obtain a status on my payout to no avail. I have been transferred to every department in Cinch and Sears without results. Today, July 26th, I have been on a call with "Lises" for the last hour and it looks like she is re-initiating a new process for my claim. She tried to explain that the Service/Delivery Department is looking for the washer to be returned to inventory before the check is issued. Why should it take a month to do this? The entire process has been a nightmare and no way to do business. I'm out of patients and will never do business with Sears or any of its service companies again. I have paid into Home Warranty Services since since 11/27/2017. I will not invest another cent. I'm looking for a positive response. John P. Gobinski