26 Aug, 2019 → by ClaimboUser748135
Sears Auto Center Portage Michigan
3
Update by user Aug 26, 2019 I trusted Sears Auto Center Associates with my car. I trusted that they had the ability to conduct an oil change in the correct manner. Unfortunately, I had a rude awakening. I was referred to Sears Auto so I took my chances and got an oil change. I got an oil changed on a Saturday prior to my Cedar Point Trip on Sunday. Traveling from Kalamazoo to Sandusky, Ohio Sunday, I notice my change engine oil light pop on and went away. It did that a few times during the trip. My car still seemed to be running Ok. On that following Monday, on my way to work I noticed that my car had a hard time accelerating and also the engine oil light was back on. When leaving work my car was running Ok and the engine oil light wasn’t on. On Tuesday I took a trip from Kalamazoo to Battle Creek. While driving on the freeway. My car had trouble accelerating and the engine oil light came on. I checked my engine oil myself by pulling the dip stick out of the tube. The white napkin I wiped it on indicated nothing ( meaning no oil). When I contacted Sears Auto back and informed them of the issue, they took a look at my car and attempted to fix the issue by covering their mistakes. I had a mechanic look at my car immediately after. The mechanic did a diagnostics test. He reported that my motor had no compression-lack of oil. Sears Auto is not providing me with a rental car for this huge inconvenience. I am disappointed that I trusted my car in their hands. I am a part-time Graduate student at Western Michigan University. I work two full-time jobs. This is a huge inconvenience. Original review posted by user Aug 26, 2019 I trusted Sears Auto Center Associates with my car. I trusted that they had the ability to conduct an oil change in the correct manner. Unfortunately, I had a rude awakening. I was referred to Sears Auto so I took my chances and got an oil change. I got an oil changed on a Saturday prior to my Cedar Point Trip on Sunday. Traveling from Kalamazoo to Sandusky, Ohio Sunday, I notice my change engine oil light pop on and went away. It did that a few times during the trip. My car still seemed to be running Ok. On that following Monday, on my way to work I noticed that my car had a hard time accelerating and also the engine oil light was back on. When leaving work my car was running Ok and the engine oil light wasn’t on. On Tuesday I took a trip from Kalamazoo to Battle Creek. While driving on the freeway. My car had trouble accelerating and the engine oil light came on. I checked my engine oil myself by pulling the dip stick out of the tube. The white napkin I wiped it on indicated nothing ( meaning no oil). When I contacted Sears Auto back and informed them of the issue, they took a look at my car and attempted to fix the issue by covering their mistakes. I had a mechanic look at my car immediately after. The mechanic did a diagnostics test. He reported that my motor had no compression-lack of oil. Sears Auto is not providing me with a rental car for this huge inconvenience. I am disappointed that I trusted my car in their hands.