22 Jul, 2021 → by ClaimboUser16476
Screwed up reservations
*SOLVED

Delta had the correct name of my wife on our confirmation but printed out wrong name on boarding pass going back home from Allentown PA to MCI. KC to Buffalo confirmation JOXNLN, Allentown to MCI JOXNLM. Agent and Supervisor could not get an answer why and booked us on a flight 1 hour later but did not call to ask the plane to hold until we passed security. The lines were so long it took 40 minutes to get through security eith no accommodation from security. Missed the second flight and was put on a flight 10 hours later. Missed a full day at work. Shody service from Delta. Miles #% 227298****. tbrough User's recommendation: Delta Allentown is short staffed and their attempts to tackle and solve an issue Delta created speaks volumes.
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