Unbelievable the rage I feel at the fact that the treatments were nothing like what was described -- neither pain-free nor effective. Despite great staff, I am still awaiting word on who will make good on nearly $1,200 in credits. I even told the salewoman that the significant money I was handing over (10,000) for full body treatments was from my deceased husband's life insurance to try to start over and shed some of the stress of his long illness, to begin again. They took that money without any concern that the treatments would end up having me in great pain, to still be waxing and still owed $1,200 in services I could never get scheduled. I bought my services in Pentagon City and asked to be scheduled there. They then put me into the DC scheduler as "not time was available in VA." When they started cancelling appointments on me, at DC location, because they were closing, I asked if business was OK. They said, "Oh, yes, we just can serve our customers better in VA." HAH! They couldn't get me in Pentagon due to being overbooked! I know what it takes to run a business and this is really a scam. I do hope someone takes up a class actiona and that I can be part of it.