I ordered clothes on Feb. 15th. It is March 12th and they have not arrived. I have called customer service 3 times for help and they cannot do anything. No refund, no new shipment, no refund of the $14.99 shipping fee for clothes to arrive with 5 to 7 business days. The tracking information on the website is misleading at best and untruthful. Even called Pitney Bowes who they use to ship. Also spoke with my local post office who confirmed the website is untruthful. Next step is the Attorney General's office. What a consumer fraud. User's recommendation: DO NOT SPEND YOUR MONEY - NO PRODUCT AND NO SERVICE.