On May 3, 2021, around 12:00 PM at Chase Bank, branch 912 Kitty Hawk Rd, Universal City, TX 78148, I lost $1000 after the deposit. Because of COVID, I thought that office doesn't allow walk-in, so I chose to deposit by the Business Drive-Thru lane outside the office. Elizabeth is a staff who got my money. Next, she asked me about the card and driver's license. I gave her $2886. I put money in a small envelope and wrote outside with the amount of $1000 + $1886 = $2886, but I did not tell her about that. Usually, when I go to the deposit bank, the staff always asked me how much I give them. But this time did not. I also subjectively did not tell them the amount I gave because I thought they saw the amount I wrote on the outside of the envelope. They didn't even show the deposit slip to me. I trusted them and didn't ask anything because my husband and I had deposited a lot of money in Chase Bank. After finished, she gave me an envelope which holds my debit card, driver's license, and a receipt. I opened the envelope immediately to see BECAUSE THEY NEVER RETURN THE CARDS BY THAT WAY. OMG, the transaction only shows the amount of the $1886, cash in. I went to the office and face to face Elizabeth. She showed me the deposit slip that I do not know when she wrote it. She said sorry about my money and said that she did not know anything. I requested to talk with the manager whose name is Marlynn B.Fett, NMLS ID: 1764297. She said her staff took the right way and did not steal my money. They also have a security camera. I said that how I know what she did inside. She did not steal my money, but maybe she took a mistake on deposit processing (Had 3 lines full of customers at that time). I request to see the security camera, but the manager refused. She said they will check the balance at the end of the date and let me know before doing anything. At 5:42 pm, May 3, 2021, Ms.Marlynn called me by phone number [protected]. She said they checked the balance and did not have any odd amount matching $1000. She said her staff took a mistake with another customer with $200 but not $1000. However, I still asked to see the camera. She said she would send a required to the security department and call me back. I called back at the number above on May 6, but no one hand on. I still called back on May 7 at 10:13 AM. Staff said the manager went on vacation. They said they would request the security department after I talked about the incident and call back. Twelve days from the incident, no one contacts me to solve the problem. I went to the Chase on May 14, 2021, at 2:00 PM. Here, there are two facts that make me believe that the staff here work unprofessionally and irresponsibly. First, I gave to staff $10, 000 amount of cash and said I want to pay the business credit card. I gave him my ID and the business card. I told many times that I wanted to pay the amount on the credit card. He said he understood. However, after counting money, I saw he wrote the business checking number on the deposit slip. I remind him about the credit card and finally, the money went to the checking account, not a credit account. I continued to give $5000 and he still took a mistake. In the second event, when I waited for the manager Marlynn, I saw another assistant bank returned the wrong ID for the customer. His leg is injured, and he seems annoyed by the long wait. She returned him a debit card and an unknown ID instead of his ID and SSN card. She said she confused with the person who came in to deposit by the drive-thru where I lost money last week. I met the manager again. She said the Security department said her staff did not take anything fault. I required the document that the department responded and the camera, but she said THEY SENT NOTHING. If they said it's my fault, I still want to see the camera. Give me proof, I don't need an explanation.