On 07/03/2014 I bought a few appliances including a 50 inch Samsung HD TV CASH, last week Sunday unexpectedly something blew inside the television set and what looks like the screen at the bottom of the TV set burned, however I returned the appliance back to game stores the glen on 02/10/2015 and on the 08/10/2015 I received a call from a lady at game the glen informing me that I am liable to pay an amount of R4900 in order for them to fix the TV and it was also found by the electrician that the TV had a crack inside the screen and that they nor the insurance DO NOT cover for cracks, however having a copy of my extended warranty policy there is nothing about cracked screens not been covered, And if it is on there under another term then according to the consumers act it is (misleading, false, and ambiguous printing), I then went to game the glen in person on the same day, and guess what the sales lady told me that the screen was cracked inside and that the television must have fallen, she was extremely insulting and spoke of her tv that fell and was cracked inside and not on the outside, with all do respect I highly think that she has the right to assume that the television fell as I told her the tv didn't fall it blew and the screen went white, the tv is mounted onto the wall and the brackets at the back of the TV is self explanatory and is out of reach of anyone walking past, I am not happy with Games service and treatment and assumptions, I've always been a customer at Game especially when it came to their appliances and for this to happen to me is beyond my expectation and disappointment, I am asking for help in this regard as soon as possible. According to the consumers act, on purchasing the product the sales consultant should have explained what is and is not covered by the warranty, instead I was assured that if anything happens to the tv I must just return it back to the store and it will be replaced, refunded or repaired without any problems, however on reading the documents it does NOT state or relate to CRACKED screens not being covered by the warranty, If this problem is not resolved by Game ( Extended Warranty Helpline) I will have no option but to lodge a COMPLAINT with the National Consumer Commission and also have this complaint published in the Local News papers for other customers with similar situations and to avoid this from happening in future to anyone else. Kind Regards Ms Adel Langton [protected]