23 Oct, 2019 → by ClaimboUser768518
sales, customer service, phone coverage. refusal to do as requested.

1

Awhile ago a got a phone call from a Sprint sales person who said I had to give up my S5 and get an S9 I told them I did not want an S9, and there was nothing wrong with my S5 it worked fine. I was told that I had to get an S9 because my S5 was going to blow up on me. I explained that I owned my S5 outright and I had gotten a free I pad with it and a free line and service with it and I did not want to give that up just for an S9. The sales person said that he would keep me on the same plan for my I pad plus he would send me a new updated ipad if I would buy the new S9 I told him No I could not afford a new phone. He said it would not cost much, and he put me on hold, he came back on line and said it would only cost me another 3.00 per month more than I was already paying for everything, the S9, the new I pad, the taxes ect. so I relented and ok'ed the lease. When I got my first bill it was at least 50.00 higher, they were now charging me for the line for the ipad, so I called, and I told them I was sending back their new I pad and I want the I pad line to go back to being free like it was when I had my S5 and my old I pad, and customer service sent me a return slip and and I was not charged for the line again. Then In September when the lease was up for the S9 and they wanted me to buy it, I called and said I would, but not to charge me until my due date, because I did not have the money yet, but she did, and Sprint tried taking the money out of my account 5 times causing overdrafts. I finally got so mad I called and told them I don't want the phone and to cancel ALL MY Accounts. Did They? No. Just the phone, now they are trying to bill me for the I pad I have not even turned on since September. and they say I owe them almost 400.00
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