I was suppose to take my exam on July 31st at home. I had to test the PSI application for the exam with 2 laptops before achieving connection 2 hours before the exam. At approximately 40 minutes to the exam kickoff, i logged in and was not able to connect again. I called Customer care number provided and for over 40 minutes, no one responded to my call. I was no able to login to do my exam and therefore, it turned to no show/absent. I would love a refund. My Candidate is AWS01630639. Hope to hear a feedback soon. Best regards, Daniel O