On Jan 2, 2020, I went for a facial at Infinite Beauty, Roseville Galleria. After the treatment, I was asked to sit down and go over the full facial treatment program. Jordan is a good salesman; I ended up purchasing $3200 worth of products, some of which I was to bring with me for follow-up facials so they could use my products. That must be how/why they can offer me 12 "free" facials, since they would be using my products. I had buyers remorse, and on Jan 5, I went back to the store front to request they take back the products and refund my money. Jordan politely refused, stating their company policy of no refunds. However, I believe I have the right to return the unused products and get my money back under the Truth in Lending Act. I was within the three days allowed by the federal government (State of CA actually allows five days). I understand their not wanting to have used products brought back, but none of mine is opened; it's actually still packed in the bags just as Jordan packed them. Jordan pointed out that he cannot be sure I have taken care of the products (i.e., not allowed them to sit in my hot car...in January, in CA?), but on the other hand, I cannot be assured the products were handled properly before I received them. Other beauty supply vendors have return policies (Mary Kay being one). They want their customers to be happy. I have no issue with the IB products; just with the outlay of $3200+, and I want to return the unused, unopened products for a full refund. I've contacted my credit card company, disputing the charge, since I cannot get this resolved by working directly with the IB store front in Roseville Galleria.