Update by user Jul 03, 2019 no contact from control4. just shows once they have your money no one cares. If you call them they will tell you nothing except send you to another dealer to take your money. But, they will for sure take more of your money if you let them. expect no good results from anything you buy from them. No issues have been resolved since original post. Original review posted by user Jun 03, 2019 People you should just pack up and run from this system if there is a class action suit I would love to be a part of it. My install is the same as everyone else. Nothing but failure and trying to sell me upgrades. The equipment is only 3 years old 70K plus and they tell me its all out of date. The last issues was the cameras NVR went out bought a new one then they tell me new one wont work with the old cameras even though on website for NVR it said it would. I caught the dealer in a lie, they changed the camera IP address and when I loaded that in guess what the old cameras worked. That's how they work. He wont even return my e-mails or calls now. Good thing is since they have not came back out to fix what they sabatoged nothing else has gone down. As the equipment goes out I am removing it from my house and would advise anyone else to do the same. It's the only way to stop the bleeding from these guys. I think control4 and most if not all of the installers have no ethics other wise control4 would step up and resolve some of the issues.