When you google search some of the people that work for them you will see the company culture is also no good, so how can you expect them to treat their clients well? They don't. It's a ripoff and they will surely treat you very coldy and take your money anyway. Look up Mercedes Betanco and see that she called one of her colleagues a "pig" and thinks she's hot stuff and their is a tidbit about her on a lawsuit. You don't want to deal with any of their adjusters, "Investigators" or managers they are all a joke. I rate them a "F" grade for being corrupt.