I have made a complaint to the relevant hotel with the email address and hotel number, I have received no response from anyone. We are disgusted at the way we were spoken too, the room we paid extra for was not as described and was dirty, even with cigarette ash in the window which I have taken photos of. Our food was diabolical and I wouldn't have fed this to my dog, we saved for ages for this night away free from our children and wanted a special night in a tranquil quiet place to relax, this is what I told staff when I booked but instead was put in a room right above a wedding marquee with music extremely loud from 6:30 to 00:15.