You guys knew this weather was coming but you failed to update the equipment or winterize it. This is ridiculous your company and E.R.C.O.T. are to blame and should equally share the responsibility of this fiasco. You leave people hanging especially at night when the temperatures drop significantly. Im sure that none of the top management at Oncor or E.R.C.O.T. are out of power. Its always the little people that have to carry the burden for you clowns while you get richer and richer. User's recommendation: Use a different service.