Run, don't walk away from them. This place took my deposit money at the end of march, a week later, the day before the guys were supposed to measure, they call to tell me that No one wrote down the names of the samples the measure guys were supposed to bring, and could I describe them in color, and location in the store. Nice. Bad omen. The guy comes to measure, and we set a date of 4/25 to install. 4/23 comes around, and no call. We call them, only to find out that nobody was ever gonna call. There is no carpet. Now they tell us probably another week. This goes on week after week. Meanwhile, my whole house is torn apart because all the bedrooms and den furniture are shifting down a room. But I still have to keep this one key room empty. Cuz it's coming "any day now ". Here it is mid may, and I'm good and mad at this point. Now I'm out of time, as my daughter is moving in. Her queen bed will go in the living room, and her stuff in the dining room. No one is able to tell me just where this mysterious and elusive carpet is. Lots if phone calls, lost paperwork, and excuses. Now here is the funniest part. I call last night (have them on speed dial now for the sake of convenience) and they say it's in! And that I should call today to schedule the install. I nearly peed my pants with joy. It was short lived. Very, very short. They made another oopsy, and it's not here. No idea where it is. I have to fill out a form and have the manager "review" to possibly get a refund. Nice way to do business. Didn't need a manager to take my money. While filling out their useless form, I saw a poor old couple that seemed to be going through the very same thing. After I left, i realized that i should have just gone through my bank to get my money returned. So thats what i did. Sad. I left there without my money, no carpet, and very few answers. I will never buy anything from them again, and hope no one else does. As a side note, I would like to mention that I had, in the past used rochester linoleum in greece to buy several rooms of flooring. That location is now closed. The salesman named Mike was amazing. Very professional, very customer oriented, fun to work with, and knowledgeable. Also, he never blew smoke up my ***. To bad that store closed.