With regards to a setup for the weekend (frustrating start): My wife and I were booked and ticketed to be at ANdAZ in Mayakoba, Mexico. We had previously stayed at the Fairmont and Rosewood in the same area. This was for our 37th wedding anniversary. Upon arriving at the airport we discovered that my wife’s passport had expired (shame on us). In a panic, I tried to save our anniversary trip by booking at your Lake Oconee place. Much to my chagrin, that turned out to be a $4,536.85 + $603.90 mistake (more expensive than ANdAZ). Upon arrival: 1. Waited for valet 2. No Bellman to take bags 3. Rushed greeting at front desk. No mention of anniversary (made known during reservation). 4. No one available to take bags to the room Beach: 1. Was not allowed to moor or dock our 2 jet skis 2. Beach sand being “trucked” in via utility vehicle with guests on beach. Pool: 1. Service closes too early 2. More urine in pool than in septic system 3. Need to cordon off a small section for adults only 4. Ancillary (rearr pool bar) not opened on busiest weekend of year Room: 1. Mini bar never restocked during entire stay 2. Goodies never restocked during entire stay 3. Furniture is worn out 5. Bathrooms are cleaned as best they can Gaby’s: 1. Bartender flirting more than serving. 2. Underage back of bar girl is only in the way 3. Why would you let little kids sit at the bar and/or at the tables immediately adjacent to the bar? Lobby Bar: 1. Why are little kids allowed to sit in the bar and play kid card games? Linger Longer: 1. Ordered, drank our wine, ate our appetizers, ate peanuts…..waited 1.5 hours and still no food. Manager too busy talking to “members” and not paying attention to time stamps on orders. Finally left without eating. Still paid for entire bill…wanted to help you make your numbers. Even one of the “members” sitting next to us at the bar was shocked that we didn’t receive our food. He received his even though he arrived after us. Spa: 1. Two massages for $603.90! That is more than my cardiologist charges me! I have stayed in some fine facilities in the US, Caribbean, & Europe and never was raped financially that way…..including the Arts Hotel In Barcelona and Le Bristol in Paris. It wasn’t that good. 2. Asked the spa hostess to call valet to bring around our vehicle. After waiting over 45 minutes for the vehicle she called valet to see where the car was. They told her they had forgotten. Another 20 minutes and we finally had our vehicle.