I had to return a mattress using labels provided by Sleep Number of which I had to pay $29.99 each for...was told that I would have the refund within 7-10 business days. After 10 days went by I spoke with 3 reps including 2 supervisors. Each of them informed me that Sleep Number didn't "clear the label" when they received the boxes and now I have to wait another 7-10 business days to get the refund. Now I just spoke to a supposed Corporate Manager (Kristy x675) who told me that I just have to wait the 7-10 business days and that it's AGAINST THEIR COMPANY POLICY to even give me the courtesy of refunding me the $60 I paid for the labels. I am beyond livid with the absolute horrible customer service I have received from Sleep Number and will never purchase anything from them NOR give any type of positive recommendation for such a pathetic company!