The sales agent who sold me two purses must have been in training therefore dis not tell me the items were final sale nor did she provide me with a receipt. I went to the store to return the item for a refund ans the sales manager refused. When I asked to speak with the manager since I was not made aware of the policy before I purchased he said it was my fault and nothing he could do. The manager refused to come out and speak with me. User's recommendation: Terrible customer service and policies.