And repeated calls and emails they finally said they would give a refund and it would take 5-6 days not 48 hrs back on my master card and also after explaining that their mobile app is not reconizing their washing machines is the reason for refund and the prostate cancer has my husband incontinence using all his shorts and pads so now i have to wait another week for our money to be back on our card so no short or pads for my husband! User's recommendation: Use your master card visa instead of using their csc mobile app.