We bought a Kitchen-Aid oven wall unit. At that time we bought the Extended Warranty thinking we will be covered. I have been speaking to the NSI service daily for 4 months. No one can help, they have given me the runaround, they can not provide me with higher management. I believed that by paying them for the Extended Warranty they took my hard-working money and ran with it. User's recommendation: *** NO only if you want the runaround. Hard working money go t.