I paid for quality custom made furniture which was delivered to me defective but unbeknownst to me within the time frame of the seven days allowed to report it. Nonetheless I did report it shortly after that I discovered/noticed the defect, and I am having to go through changes in order to get the problem corrected. I am a new customer at Art Van, and I am very dissatisfied with the way I am being handled regarding this issue. My sofa has two different arms, the left side arm does not match, or look like the right side arm, and it is very noticeable. A service technician came out to my home to address the left side arm, or the defective arm, but it did not help the defect at all. My furniture is very beautiful furniture but it arrived to me defective and I paid for custom made furniture, please assist me with this matter, your kindness, consideration and support would be greatly appreciated. Thank you! Respectfully; Hedy Churchwell hedyjc@***.com P.S. Invoice Number: 59083**** Service Call Reference Number: 185****