22 Aug, 2017 → by ClaimboUser158557
Resolved: Highly recommend all to say NO this roofing company

5

Update by user Nov 22, 2017 After submitting the review on Pissedconsumer, one of the member from company contacts me & resolved my issue according to my needs. Thanks Pissed Consumer for your help & thanks to Revitaize of Houston to resolve my issue. Original review posted by user Aug 22, 2017 UPDATE 2: DON'T USE! Even though the owner called and apologized and said he would make everything right, he didn't. He said he would have the window fixed the next weekend, well it took 3 weeks, but at least that was fixed. Everything else, nothing. Never took care of any of it. Cost me over $500 to fix everything they broke and the owner obviously didn't care other than having the bad review online. On top of everything they broke, after a year still had shingles not sitting flat. Just a straight up horrible company. UPDATE: After posting my review online, the owner contacted me directly and was very apologetic. Said he would do anything to make it right. Felt he meant it from a personal perspective more than a money or review side. Obviously there are some things that cannot be corrected now. The manager for my project had been let go soon after my experience. My busy schedule and the weather hasn't allowed everything to be correct yet, but felt I needed to upgrade from 1 to 3 stars in the interim. Mistakes happen, how you handle them is what matters. Very disappointing. Came off as very professional originally. They were the highest quote of the 4 I got so I figured they would be better. I was wrong. 1. Caused hundreds in damage if I were to pay someone to fix. 2. Destroyed my new gutters. I don't have a lot, but they bent up multiple areas and managed to rip out one of the supports. 3. Broke a window they said they would fix, but they didn't. 4. Ripped a screen. 5. Sliced through a nice water hose. 6. Spray painted parts of the roof because they were too lazy to cover the shingles before painting. 7. Been a few months and have found about 30 nails left behind so far. 2 in the driveway. 8. Marks left on the garage doors from the original shingles being thrown down. 9. Wood repair areas between the roof and siding they replaced were not even painted to cover the joints or the nails. 10. Dormer siding was broken off and covered with glue that looks horrible. 11. Never given definite times when they would show up. 12. Took almost a week to finish. 13. 3 months in and the shingles have not leveled out. Maybe because I did this in winter and haven't had a real round of heat, but still doesn't seem right. The only positive I can say is they did a great job at cutting the slots for the ridge vent and filling up the holes from the whirlybirds. Overall, all I can say is initial looks are not everything. Between no communication, the damage and the lack of desire to fix any of of the issues, find a better company.
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