Update by user Feb 05, 2021 Company fixed the issue and I have been provided with product replacement. I settled the issue myself by trading my old modem for a newer one. At an additional cost, of course.. Original review updated by user Feb 05, 2021 I have been without internet for three days. Rebooting the system does not help. I arranged to pick up a new modem and have called the store 25 times to verify they have one for me. After pressing 2 to speak to someone at the store it rings 5 times then disconnects. I called the administrative office; pressing # to speak to the operator. That also disconnects; but with the admin office the disconnect is immediate. Apparently Cox doesnt want to speak with customers. After writing the above review I waited two days and went to the Cox store I selected. During that time, I phoned two other locations and left messages. Neither returned my call. At the Cox store there was no wait. I did ask about the phone and why it was never answered. The response was that the store didnt have a telephone, yet the outgoing message stated that address and location. I recommended that someone speak with corporate and advise of the problem. Ultimately, I got my modem, and the service at the store was excellent. However, I did not ever hear from Cox regarding this review nor have I ever received a call back from the messages left. My impression is that once they have snagged you as a customer, Cox has no respect for you, nor interest in you as a customer. User's recommendation: Don’t bother if you can get service elsewhere.