My wife and I decided to take our 5 kids on a mini-vacation in Missoula, MT at the Wingate since they have some waterslides. We wanted the 2-room King Jacuzzi Suite. When I called to make the reservation I verified at least twice that we were getting the 2 room suite with a jacuzzi and the person assured me that's what I was reserving. We made the reservations 5 weeks in advance so we had lots of time to build excitement in anticipation of the room the kids were going to get to enjoy. We drove about 4 hours to get there and were really excited when we finally arrived. After checking in, we hauled all the stuff to our room and were shocked to find out we were in a single king suite with a normal bathroom. When I called the front desk, we were sent to the assistant general manager and informed that we were already getting a deal on the room we were in and they were bending the rules by making the exception of allowing us 7 people in the room, which was apparently against fire code. When I informed her of the fact that I'd already been through all of this when I made the reservation (the reservationist left out the fire code part but said it was against policy for more than 6 people in a room but they'd make an exception), she said she understood that but when the fire department arrived to save my kids how many of my kids did I want them to save? In other words ( what I heard), she was basically telling me that they were already giving me a "deal" and making an "exception" for us, so I should just be happy with what we got. We weren't going to up and leave at that point, even though my wife was mad enough to, so we tried to settle down and make the best of it. Honestly, it ruined to entire trip for us since the mood at that point was bad, even though we tried to put it in the back of our mind. What was worse is that I think we were in the room next door to the one we were supposed to get and the people who go that room were letting a baby cry while some lady yelled at it. After the conversation over the phone with assistant manager, she brought up a care package with a couple of seltzers and some microwave popcorn. She had also started a case for me with customer care and gave me an 800 number to call. She said they'd investigate it but it would probably take upwards of a week to resolve. In other words (what I heard), tough luck on this one buddy, have some popcorn and flavored water on the house. Overall, the kids had a good time, but are still talking about how we got the wrong room. In fact, it's the first thing they tell people when asked how their vacation was. After all the anticipation, it was really a disappointment.