My original reservation number is HGNJ4. My reservation was cancelled and I wanted to know why. I called customer service directly at Harrah's Southern California. I was transferred multiple times. I had to call 4 times and the 4 times they hang up on me saying that a manager was resolving the case. My wife called as well the last time and she was told she was going to get a return phone call to resolve the problem "today". It is 10:09pm and neither of us has received a phone call. We already had a Cabana reservation and a room paid. All we wanted was to add an extra room for our family since we are celebrating my wife's birthday. Instead, we are dealing with really unprofessional personnel.