I would like to request a refund and not a credit for booking ref: FDCZAH as this was a Quarantine free flight, but as of 23/07/21 all flights were paused for 8 weeks by NZ PM. We are moving back to NZ to live. Our household goods, vehicles and dog are in NZ waiting for us to fly home. We have costs to pay here and in NZ and since we can't fly I would like the refund. My last call to Air NZ was on 23/07/21 at 2.13pm to get a MIQ flight but advised all taken within 5 mins and the gentleman said I can either book for next available flight which was on 16/08/21 or get a credit or a refund. I decided to book for 16/08/21 hoping we could still fly. Now I have been told that my booking can not be refunded. I cannot accept that. We started this journey with Air NZ back in May 2021 and each time Air NZ cancelled our flights I would call to rebook for the next available date and I was advised if the flight was cancelled again I could rebook again, get a credit or request for a refund. Now I am told this booking is non-refundable. I had faith in Air NZ until up to this moment with my last call at 6.12 am this morning 26/07/21. No one knows what will happen in the next 12 mths and no one knew that Covid would strike again after last year. What is the guarantee that this will not happen again next July 2022. That is money that we need right now. I just want Air NZ to do the right thing and refund our money. Please contact me on my email: [protected]@hotmail. com with approval of my refund. Regards Devina Rawhiti