My question was what are you putting in your water to cause the water to solidify at boiling? Solids were floating around the pot after boiling the water. You referred me to your lawyers? That tells me this isn't the first time this question has come up, and you're not being open with your answer? It's clearly not hard water conditions because hard water stains does not float and salt wont solidify until the water evaporates. User's recommendation: Stop drinking the water until the ingredients are rewritten. Or an honest scientific answer for what the solids are.