In their contract of the exclusions: Section F; Exclusion 16: They offer you their "actual cost" that THEY determine. It may be "less than retail". They determine there "actual" cost. 1) Washer: My 3.5 cu.ft. top load washer was leaking oil from the transmission and the controls failed. The offered a $343.00 Lowe's gift card. "Their actual cost" The lowest 3.5 cu ft top loading washer was $494.00. 2) Dishwasher: They offered $179.99 to replace a dishwasher. They determined "their actual cost" which is less than the "lowest" $299 build in I could find. 3) Refrigerator: $389.99 was the offer for a top freezer/refrigerator. They determined the "actual cost which I found is ALWAYS lower than retail. You can't replace this refrigerator for under $499.00.