27 Mar, 2021 → by ClaimboUser56457
replacement card / phone number change
1
Beginning of March I was informed my cards expiration was almost up - i called to have one sent since they did not send me one as they were suppose to. I had to give my full social as a verification vs last 4 digits. I felt very uncomfortable. After 10 min I was told I would get card in 7-10 business days. Also informed them after calling numerous times the number on account was incorrect for my phone. Lied to that it was changed. I live in az and number is over 6 yrs old from California. Well is now end of march - all my accounts associated with my card is not allowing me in until card info updated. Called again was told another would be sent. This has gone on almost a month now. It is becoming clear talking to the reps they are not in america - just the call center is. They can never give proper info on my account . Is scary. How long should one wait for them to do their job?