I booked in my Huawei P9 on the 27th of October 2017. 10 Working days ago. At the Vodacom Port Elizabeth Repair Centre in Greenaces. I received a message to say that the turn around time will be 5 - 7 working days. After that sms I have received messages stating the same status.in the assessment centre. I have phoned the Vodacom Repair line and Huawei Head Office almost every single day. The people that work at the Vodacom call centre and Huawei are clueless to say the least. One of the gentleman told me to escalate the matter or try and resolve it "is not in his job description" and the other lady this morning tuned me "what do you suggest I do?" Well, you work there mam don't you??? If I had to say any of these things to my clients I will be fired so fast!!! I was told that my device will not be repaired but replaced. Well great, can it be replaced then??? The gentleman I spoke to yesterday said that I have to wait for the turn around time of 14 working days - not what was stated in the sms messages to me! We have to wait was the response. Yes, let's wait for better days why don't we!!! Huawei needs to replace the device. Apparently Vodacom is waiting for a credit from Huawei in order to replace my device. I spoke to the regional manager of Huawei this morning and he confirmed that Vodacom and Huawei have an arrangement in place that Vodacom must replace a device immediately regardless. The regional manager of Huawei confirmed that Vodacom does not need to wait for "a credit" from Huawei in order to replace a device. This is clearly an arrangement Vodacom has no cooking clue about. Is there no communication whatsoever between Huawei and Vodacom??? One thing is for sure. Come July when I need to upgrade my contract (not the only one I have by the way) - I will definately not be upgrading but cancelling. I have had years of issues with Vodacom. As for Huawei. This is a brand I will never give a shot again. Because the service from Vodacom and Huawei is absolutely non existent. So many people are changing over from Samsung to Huawei. If you are ever considering this people, don't! You will have endless issues and no assistance whatsoever. My Samsung was booked in at TTS and sorted out in 3 days, with constant feedback. No one sits there and waits for "turnaround time" to sort an issue out. Ridiculous Vodacom and Huawei! Ridiculous!!! I am disgusted in the customer service I have received.