Our TV started having problems, we called for warranty service. This is the 3rd time a technician has been to the house to repair the TV. NOW being told he needs to come out for a 4th time! Reason given is wrong parts or faulty parts each time. I have to take off work to be home for the repair guy (who is very customer friendly). I have called to speak to someone and have been put on hold for HOURS and was literally told, "it is what it is ma'am"! Most unprofessional and definitely not customer focused. Just bring me a new TV before I report to BBB and every dang place I can rate LG at this point. Absolutely RIDICULOUS!