I tried to cancel my service so I could go to another provider on June 9th, 2021. As of June 11, 2021 still won't release my phone. Talked to them several times, only to get the run around, looking into the account, service not paid for, (which it was), wait for 24 hrs. hung up on, told to use someone else's phone. In fact they owed me money 257.00 for a returned iphone form March. It is now June, still no refund. Don't know what to do next, except to keep calling until I get my phone. I guess the next step is to go to better business . They don't seem to care, everyday they have my phone they can charge me. Doesn't seem right.