I had been a subscriber to internet service through Juno.com for over 10 years. I finally was able to get access to DSL service in my neighborhood, so I signed up for it. An ISP connection was included in the basic monthly service charge for the DSL line itself, so I no longer needed Juno. Juno bills a month in advance and requires a credit card to charge each month. I just happened to call to cancel my account (you can't do it on-line, you have to wait for ever for someone to answer the phone and then they try to sell you "back-up" service or on-line virus protection) on the same day that my credit card was to be charged for the next month. When I asked the "service" representative if I would get a credit applied back to my card, I was advised, "That is not our policy". When I demanded to speak to a supervisor, I was told they would transfer me and then the line went dead. For 10 years my only complaint was the occasional server outage, but now I am totally pissed.