Purchased travel insurance for my sons school trip to Mexico which was subsequently cancelled by the school due to COVID. Should have received a complete refund, but this company refuses to provide any updates, they request the same information over and over, promising a response in 30 days which has now stretched to over 4 months without a resolution. Cant get an email response, or a phone call, or even talk to a customer service rep. The 800 number is a joke, just sends you in the endless loop of non-information by directing you to the website. This is hands down the worst company Ive ever tried to deal with. User's recommendation: DO NOT USE THIS COMPANY.